Tuesday, August 16, 2011

Live Chat Now Available!

Starting today, 2-1-1 Tampa Bay is offering the option for the community to live chat with a professional in our call center Monday through Friday 8 am to 5 pm. At this time, we are only offering this during normal business hours with additional hours to be expanded in the future. Prior to initiating a chat, we ask for users to read and agree to a disclaimer that outlines our policy on use of the chat and how we use the information we obtain during the chat session. To start a chat session, visit our www.211connects.org site and click on the Click to Chat banner as seen below.
We now offer multiple ways to seek the assistance you need from a simple on-line search to engaging with one of our call center professionals. 24 hours a day, we can be reached by phone or email and you can search our on-line database for the same opportunities found in our call center. During business hours you can reach us by live chat or on Facebook or on Twitter. This provides an opportunity for individuals to contact us in the manner in which they are most comfortable using the tools they most prefer. 2-1-1 Tampa Bay is here when you need us and we look forward to talking with you soon.