Tuesday, September 20, 2011

2-1-1 Out & About

The end of summer is a busy time for us, not only here in the office, but out in the community attending many back-to-school events. 2-1-1 was out and about connecting the community with vital school readiness resources. Our staff and volunteers participated in a variety of these summer events reaching over 1,832 parents and children educating and connecting them with 2-1-1!

Knowing about 2-1-1 information services provided easy access for parents to connect with a broad variety of resources that helped them to plan for their child's back-to-schools needs including:

School supplies, immunizations, school physicals, health insurance for children, voluntary Pre-K, before/after school care, dental exams, health & nutrition information, internet safety for children, school information such as calendars and menus, mentoring and tutoring programs and more.

Our community outreach is just another way for us to get the word out about 2-1-1 not only during the summer, but throughout the entire year! Through our marketing efforts and other outreach activities, we continue to create greater awareness of the value of 2-1-1, and increase the use of 2-1-1 services in the communities we serve.

Monday, September 12, 2011

Volunteer Connection

We provide a variety of volunteer opportunities along with position specific training. So if you have a few hours a week and would like to volunteer - We encourage you to join our volunteer team!



In addition to our current available positions, we are excited to announce a new volunteer position.

  • Outreach Investigative Assistant - this position assists the Call Center Supervisor by researching and gathering outreach information from health & human services in Pinellas, Citrus, Hernando, Lake & Sumter counties. Need background in marketing, public relations or journalism.

Our new Intern Program has the following non-paid positions available.

Follow Up Assistant Intern (4 positions) - this position places follow up calls for callers from Citrus, Hernando, Lake & Sumter counties with the objective of collecting data about the effectiveness of services in these counties. Minimum 5th semester Social Services student, good communication skills, typing, analytical, pro-active.

  • Call Center Statistics Intern - this position assists the Call Center Manager on reports generation, updating indicators board and analyzing data relative to call center calls. Minimum 5th semester Business Administration, statistics or math student, Excel proficient (formulas, charts).


  • 211 English Web Services Intern - this position assists the Data & Web Services Department Manager engage the community in our social media channels and web portals. The intern is responsible for planning and executing campaigns and media for all appropriate channels. Superior communication, writing, and listening skills. Intermediate knowledge and skills with social media and content management systems.


  • 211 Spanish Web Services Intern - this position assists the Data & Web Services Department Manager engage the community in our Spanish social media channels and web portals. The intern is responsible for planning and executing campaigns and media for all appropriate channels. Must be fluent in Spanish, superior communicatin, writing and listening skills. Intermediate knowledge and skills with social media and content management systems.

If you are interested in volunteering, you are required to complete an application and participate in the interview & screening process. We provide comprehensive training for all positions. Must be 18 years of age.

To inquire about these or other volunteer opportunities, please complete a Volunteer/Intern Registration Form or e-mail to geric@211tampabay.org.

Friday, September 2, 2011

Labor Day Weekend Safety

211 Tampa Bay wises you and your friends a happy and safe labor day weekend. While this holiday is a time to relax and celebrate the end of summer, this can be a dangerous holiday for travelers and fun seekers. Visit USA.gov for history and safety information.